7u7v Privacy Policy

1 Who We Are

7u7v is an online betting and casino platform operated at https://7u7v.io, built specifically for the Bangladesh market. References to "7u7v", "we", "us", or "our" in this Privacy Policy refer to the operating entity behind the 7u7v platform and all services accessible under the 7u7v.io domain.

7u7v acts as the data controller in respect of personal data collected from registered users and visitors to the platform. This means we determine the purposes and means by which your personal data is processed. Where we engage third-party service providers to process data on our behalf, those providers act as data processors under our instruction and are contractually bound to handle your data securely and only for the purposes we specify.

If you have any questions about how 7u7v handles your personal data, you can reach our support team at any time via live chat through your account dashboard or by emailing support at 7u7v.io.

2 Scope of This Policy

This Privacy Policy applies to all personal data processed by 7u7v in connection with:

• The registration and management of a 7u7v player account.
• Deposits, withdrawals, and all financial transactions conducted through the platform.
• Betting activity, game play, and interaction with any 7u7v product or feature.
• Communications between you and the 7u7v support team via live chat, email, or WhatsApp.
• Your general use of the 7u7v.io website and mobile web application, including browsing behaviour and session data.

This Policy applies to all registered players, prospective users who have started but not completed registration, and anonymous visitors to the 7u7v website. It applies regardless of the device you use to access the platform — desktop, mobile, or tablet.

3 Data We Collect

3.1 Identity and Registration Data

When you create a 7u7v account, we collect the personal information required to establish and verify your identity, including:

• Full legal name (as it appears on your national identity document)
• Date of birth (for age verification — all players must be 21 or older)
• Residential address (district, city, division within Bangladesh)
• Mobile number registered with your bKash, Nagad, or Rocket wallet
• Email address
• Username and encrypted password

3.2 Identity Verification (KYC) Documents

As part of our Know Your Customer process, we may request copies of government-issued documents to verify your identity and age:

• Bangladesh National Identity Card (NID) — front and back
• Passport (biographical data page)
• Birth certificate (where NID is unavailable)
• Proof of address (utility bill, bank statement, or similar document dated within 90 days)

3.3 Financial and Transaction Data

To facilitate deposits and withdrawals, we process transactional data including mobile wallet identifiers (bKash account numbers, Nagad numbers, Rocket numbers), transaction reference IDs, deposit and withdrawal amounts in Bangladeshi Taka (৳), and the dates and times of all financial activity on your account. We do not store full payment card numbers on our own servers — card data is tokenised by our payment processor partners.

3.4 Betting and Gaming Activity Data

We record all betting and gaming activity associated with your account, including bet history, odds accepted, game sessions, win/loss records, and bonus usage. This data is used for account management, fraud detection, responsible gaming monitoring, and dispute resolution.

3.5 Device and Technical Data

When you access the 7u7v platform, we automatically collect certain technical data about your device and connection, including IP address, browser type and version, device type (mobile/desktop), operating system, screen resolution, referring URL, and session timestamps. This data helps us operate the platform securely and efficiently.

3.6 Communications Data

We retain records of communications between you and the 7u7v support team, including live chat transcripts, email correspondence, and support ticket history. These records are maintained for quality assurance, dispute resolution, and regulatory compliance purposes.

4 How We Collect Data

7u7v collects personal data through the following means:

• Directly from you: Information you provide during registration, account updates, KYC submission, deposit or withdrawal requests, support interactions, and any forms completed on the platform.
• Automatically: Technical and session data collected via server logs, cookies, and similar technologies when you browse or use the 7u7v platform (see clause 10 for cookie details).
• From payment partners: Transaction confirmation data shared by bKash, Nagad, Rocket, Upay, and banking partners when you initiate or complete a financial transaction.
• From identity verification partners: Where 7u7v uses third-party KYC service providers to assist with document verification, those providers may supply a verification status result to us.
• From fraud and security services: 7u7v may receive risk signals or flagging data from third-party fraud-detection providers to protect the platform and its users.

5 How We Use Your Data

7u7v uses the personal data we collect for the following purposes:

• Account creation and management: To register your account, verify your identity and age, maintain your account settings, and communicate account-related notices.
• Payment processing: To facilitate deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, and other supported payment channels.
• Bet and game settlement: To record, settle, and display the outcome of all bets and casino sessions associated with your account.
• Responsible gaming: To monitor betting patterns, apply player-set deposit and loss limits, and trigger responsible gaming interventions where necessary.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, multi-accounting, money laundering, and other prohibited conduct described in our Terms & Conditions.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support services.
• Legal compliance: To meet our obligations under applicable law, including record-keeping requirements and responses to lawful requests from regulatory or law enforcement authorities.
• Platform improvement: To analyse aggregate, anonymised usage data to improve platform features, game offerings, and user experience.
• Promotional communications: Where you have opted in, to send you notifications about promotions, bonuses, and platform updates relevant to your account. You may opt out of promotional communications at any time via your account settings or by contacting support.

6 Legal Basis for Processing

7u7v processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the contract between you and 7u7v — including account creation, bet settlement, and payment processing — is carried out because it is necessary to perform that contract.
• Legal obligation: Certain processing activities — such as KYC identity verification, transaction record retention, and responses to law enforcement requests — are carried out to comply with applicable legal obligations.
• Legitimate interests: Processing for fraud detection, security monitoring, platform analytics, and responsible gaming monitoring is carried out on the basis of 7u7v's legitimate interests in operating a safe, fair, and efficient platform. We balance these interests against your privacy rights and apply appropriate safeguards.
• Consent: Where processing is based on your consent — in particular, the sending of optional promotional communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7 Data Sharing

7u7v does not sell your personal data to any third party. We share personal data only in the following circumstances and only to the extent necessary for the relevant purpose:

7.1 Payment Processors

To process deposits and withdrawals, we share necessary transactional data with payment service providers including bKash, Nagad, Rocket, Upay, and banking partners. These providers are certified payment processors operating under their own regulatory frameworks.

7.2 Identity Verification Providers

Where 7u7v uses third-party KYC or document verification services, your identity document data may be shared with those providers solely for the purpose of verifying your identity and age. Such providers are bound by data-processing agreements that restrict their use of your data.

7.3 Fraud and Security Providers

7u7v works with third-party fraud-detection and cybersecurity services to protect the integrity of the platform. These providers may process certain technical data (such as IP addresses and device fingerprints) to assess transaction risk on our behalf.

7.4 Legal and Regulatory Disclosure

7u7v may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, a valid legal order, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of 7u7v, its users, or the public.

7.5 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of 7u7v's business assets, personal data held by 7u7v may form part of the transferred assets. Affected users will be notified of any such transfer and any resulting changes to this Privacy Policy before the transfer takes effect.

8 International Data Transfers

The 7u7v platform is built for the Bangladesh market and, wherever practicable, data is processed within Bangladesh or in jurisdictions with equivalent data protection standards. However, some of our third-party service providers — including cloud infrastructure partners and KYC verification services — may process data in other countries.

Where personal data is transferred outside Bangladesh, 7u7v ensures that appropriate safeguards are in place, such as contractual data protection clauses that bind the receiving party to protect your data to a standard equivalent to that applied by 7u7v under this Policy.

9 Data Retention

7u7v retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention principles apply:

• Active account data: Retained for the duration of your account relationship with 7u7v, plus a minimum of 5 years following account closure to meet financial record-keeping and anti-money-laundering obligations.
• KYC and identity documents: Retained for a minimum of 5 years from the date of submission or account closure, whichever is later.
• Transaction records: All deposit and withdrawal records are retained for a minimum of 5 years from the date of the transaction.
• Betting and gaming history: Retained for the lifetime of the account plus 3 years following closure, for dispute resolution and responsible gaming monitoring purposes.
• Support communications: Live chat transcripts and email correspondence are retained for 2 years from the date of the interaction.
• Technical and session data: Log data is typically retained for 12 months, after which it is aggregated and anonymised.

When data is no longer required and the applicable retention period has passed, 7u7v securely deletes or anonymises it in accordance with our internal data disposal procedures.

10 Cookies & Tracking Technologies

10.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device across pages and sessions, remember your preferences, and collect usage data to improve the service.

10.2 How 7u7v Uses Cookies

7u7v uses the following categories of cookies:

• Essential cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged into your account, and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without ceasing to use the platform.
• Performance cookies: Used to collect anonymised data on how users navigate the platform — which pages are visited most, how long sessions last, and where users encounter errors. This data is used to improve platform stability and user experience.
• Functional cookies: Used to remember your account preferences, such as language settings and display options, so you do not need to re-enter them on each visit.

10.3 What 7u7v Does Not Use

7u7v does not deploy third-party advertising cookies, social media tracking pixels, or cross-site behavioural profiling technologies. We do not share cookie-derived data with advertising networks.

10.4 Managing Cookies

You can control and delete cookies through your browser settings. Disabling essential cookies will impair your ability to use the platform — for example, you will not be able to remain logged into your account. Disabling performance or functional cookies will not prevent you from using the core betting and casino features.

11 Your Rights

7u7v respects your rights in relation to your personal data. As a registered user, you are entitled to exercise the following rights at any time by contacting our support team:

• Right of access: You may request a copy of the personal data 7u7v holds about you. We will provide this within 30 days of a verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it promptly.
• Right to erasure: You may request that 7u7v delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that data we are required to retain by law (e.g., financial transaction records) cannot be deleted on request.
• Right to restrict processing: In certain circumstances, you may request that 7u7v limits the processing of your data — for example, while a rectification request is being assessed.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal date.
• Right to object: You may object to processing carried out on the basis of legitimate interests. 7u7v will assess your objection and cease processing unless there are compelling legitimate grounds that override your interests.

12 Children's Privacy

The 7u7v platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from any individual under the age of 21. Registration by persons under 21 is prohibited under our Terms & Conditions.

If 7u7v discovers that personal data has been collected from a person under 21, we will immediately close the associated account, void any activity conducted on that account, and securely delete the data in question, except where retention is required by law.

If you believe that a minor may have accessed or registered on the 7u7v platform, please contact us immediately at support at 7u7v.io so that we can investigate and take appropriate action.

13 Security Measures

7u7v applies technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and 7u7v servers.
• Encryption at rest for sensitive stored data, including identity documents and payment identifiers.
• Two-factor authentication (2FA) available to all account holders to protect login access.
• Role-based access controls limiting internal access to personal data to those team members who require it to perform their duties.
• Regular security audits and penetration testing of platform infrastructure.
• Automated fraud-detection systems that monitor transactions and login events for anomalous behaviour in real time.

While 7u7v takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You play an important role in keeping your account safe by using a strong, unique password, enabling 2FA, and keeping your login credentials confidential.

14 Third-Party Links

The 7u7v platform may contain references to, or integrations with, third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. While 7u7v selects its game provider partners carefully, we do not control the data practices of third-party providers.

When you interact with a third-party game interface embedded within the 7u7v platform, that provider may collect certain session and technical data directly in accordance with their own privacy policies. We recommend reviewing the privacy documentation of any third-party provider whose games you play on the 7u7v platform.

7u7v is not responsible for the privacy practices, content, or security of any third-party website, application, or service that is not operated by 7u7v, even where a link to such a resource appears on or within our platform.

15 Changes to This Privacy Policy

7u7v reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable law. The effective date at the top of this page will always reflect the date of the most recent version.

Where changes are material — meaning they affect the type of data we collect, the purposes for which we use it, or the rights available to you — 7u7v will notify registered users via the email address or mobile number associated with their account no fewer than 7 days before the updated Policy takes effect.

For minor, non-material changes (such as corrections of typographical errors or clarification of existing practices without substantive impact), the updated Policy will be posted on this page without individual notification. Your continued use of the 7u7v platform following any update constitutes acceptance of the revised Privacy Policy.

16 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7u7v handles your personal data, please contact our support team through any of the following channels:

• Live Chat: Available 24/7 via your 7u7v account dashboard
• Email: support at 7u7v.io (plain text — not a clickable link)
• WhatsApp: +880 1XXX-XXXXXX
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)
• Support Language: English

We will acknowledge your privacy-related enquiry or request within 5 business days and aim to resolve it fully within 30 days. If you are not satisfied with our response, you retain the right to raise a complaint with the relevant data protection or consumer protection authority in your jurisdiction.